Re: Status Updates!
She definitely handled it poorly but ebay could have at least given her a heads up as not everyone has the funds to lose a sale like that.
I can assure you that I warned her and did so before asking eBay to intervene. I sent her a message quoting passages from eBay's specific policies, including:
"Even if you specify no returns accepted, under the eBay Money Back Guarantee, the buyer can still return an item if it doesn’t match the listing description"
"In some instances, we may not require that an item be returned to the seller"
"For example: if the return request was opened because the item was not as described"
"Or if the seller did not provide a return shipping label"
I seriously doubt she didn't know she was selling a 16GB item as 32GB because she refused to apologize for it and insisted that she wasn't responsible for the accuracy of her own ad when eBay policy is pretty clear that ads have to be correct. I think she was angry that she got caught. And angry to discover that selecting "No returns accepted" would not prevent consequences for fraud.
I told her that she could either give me a partial refund to cover the cost of a microSD expansion or she'd pay out the cost of the sale, the cost of the shipping, and the cost of the return shipping. She refused, shrieking, "No returns! No refund!" I reset and reboxed the laptop for a return and contacted eBay.
After eBay refunded me and told me to keep the item, I told both eBay and the seller that I'd still return her laptop even though eBay's terms no longer required me to do so. I just needed a prepaid shipping label.
She replied, "He wants to return it! He pays for shipping!" eBay responded to say, "We advise you not to pay for the shipping." She responded to say that she'd sue if I didn't return the laptop and would sue after I returned it if she wasn't happy with its condition.
At this point, I ran out of patience and had a lot of data entry to work on, so I decided to reopen the box and get to work on my $0 laptop and not worry about this person who seemed pathologically incapable of taking responsibility for her mistakes or taking action to amend them and who thought it was a good idea to threaten me when I had (a) the money (b) the item and (c) less and less reason to return either with each new threat.
Sorry to hear that. Some people are entirely unreasonable. And though it's not common to run into them, you never know what you're gonna get with these sorts of things.